Frequently Asked Questions

While WhatsApp Business App is designed for small businesses with basic features, SamparkPro uses the official WhatsApp Business API which offers unlimited scalability, automation capabilities, multi-user access, CRM integration, broadcast campaigns to thousands of contacts, detailed analytics, and enterprise-grade security. SamparkPro is ideal for growing businesses, agencies, and enterprises that need advanced features and automation.

SamparkPro integrates with Meta's official WhatsApp Business API using the Cloud API and Embedded Signup flow. We comply with all WhatsApp Business policies and best practices to ensure your business communications are secure, reliable, and fully compliant with Meta's guidelines.

SamparkPro is perfect for e-commerce businesses, digital marketing agencies, SaaS companies, educational institutions, healthcare providers, real estate firms, financial services, customer support teams, and any organization that wants to engage customers on WhatsApp at scale with automation and analytics.

Yes, you'll need a Facebook Business Manager account to connect your WhatsApp Business Account. If you don't have one, we'll help you create it during the setup process. This is a requirement from Meta for all WhatsApp Business API integrations to ensure security and proper business verification.

You can use an existing phone number, but it cannot be currently registered with WhatsApp personal or WhatsApp Business App. Once you migrate a number to WhatsApp Business API through SamparkPro, it cannot be used with the regular WhatsApp apps. We recommend using a dedicated business phone number for the best experience.

The technical setup on SamparkPro takes about 10-15 minutes. However, Facebook's business verification process can take 1-3 business days. During this time, you can explore the platform, set up your contact database, and prepare your campaigns. Once verified, you can start messaging immediately.

Our CRM system allows you to store unlimited contacts with custom attributes, organize them using tags, segment audiences based on behavior or characteristics, track complete conversation history, manage opt-in/opt-out preferences, import/export contact lists via CSV, and create dynamic segments for targeted campaigns. All contact data is scoped to your vendor account for complete privacy.

Yes! SamparkPro offers comprehensive automation including welcome messages for new contacts, keyword-based auto-replies, away messages during off-hours, chatbot workflows with conditional logic, drip campaigns for lead nurturing, and smart routing to assign conversations to team members based on rules you define.

Message limits are set by WhatsApp based on your phone number's quality rating and tier. New numbers start in Tier 1 (1,000 unique customers per day) and can scale up to Tier 3 (unlimited messaging) based on message quality and customer engagement. SamparkPro helps you maintain high quality ratings to maximize your sending limits.

Absolutely! You can add unlimited team members (staff) to your vendor account, assign different roles with specific permissions using our RBAC system, route conversations to specific team members, track individual performance, and manage access levels. This makes collaboration seamless for customer support and sales teams.

No, there are no setup fees or hidden charges. You only pay the monthly subscription fee for your chosen plan plus WhatsApp conversation charges from Meta. Our pricing is transparent, and you can upgrade or downgrade your plan anytime without penalties.

WhatsApp charges per 24-hour conversation window (not per message). Prices vary by country and conversation type (business-initiated vs user-initiated). For example, in India, it's approximately $0.01-0.02 per conversation. Customer-initiated conversations within the first 24 hours are free. You'll be billed directly by Meta for these charges. We provide detailed analytics to help you optimize costs.

Yes, you can cancel your SamparkPro subscription anytime. There are no long-term contracts or cancellation fees. Your account will remain active until the end of your current billing period, and you'll retain access to export your data. However, remember that your WhatsApp Business Account connection is separate and managed through Meta.

We provide comprehensive support including email support for all plans, priority support for Professional and Enterprise plans, 24/7 live chat for Enterprise customers, extensive knowledge base and documentation, video tutorials and guides, community forum for peer support, and dedicated account manager for Enterprise plans. Our average response time is under 2 hours for priority support.

Yes, we provide a comprehensive RESTful API that allows you to integrate SamparkPro with your existing systems. You can send messages, manage contacts, retrieve analytics, handle webhooks, and automate workflows programmatically. API documentation is available in your dashboard, and we support webhooks for real-time event notifications.

We guarantee 99.9% uptime SLA for our platform. Our infrastructure is built on reliable cloud hosting with redundancy, automated backups, Redis queue processing for message reliability, and real-time monitoring. In the rare event of downtime, we have automated failover systems and our team is alerted immediately for rapid resolution.

Yes, you own your data and can export it anytime. You can download contact lists as CSV files, export conversation history, retrieve campaign reports and analytics data, and access all your uploaded media files. We believe in data portability and will never hold your data hostage.