Please read these terms carefully before using SamparkPro. By accessing our platform, you agree to be bound by these terms.
Last Updated: October 12, 2025
Welcome to SamparkPro. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and ClungTech Solutions ("SamparkPro," "we," "us," or "our") governing your access to and use of the SamparkPro platform, including our website, applications, and services (collectively, the "Service").
By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.
To use SamparkPro, you must:
By using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
To access certain features of the Service, you must create an account. You agree to:
SamparkPro operates on a multi-tenant architecture with different account types:
We reserve the right to suspend or terminate your account if you:
SamparkPro provides a WhatsApp Business API platform with features including:
While we strive to provide 99.9% uptime, we do not guarantee uninterrupted access to the Service. The Service may be unavailable due to:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation of the Service.
SamparkPro offers various subscription plans (Starter, Professional, Enterprise) with different features and usage limits. Current pricing is available on our website and may be modified with 30 days' notice to existing subscribers.
In addition to SamparkPro subscription fees, you will be billed separately by Meta for WhatsApp conversation charges based on your usage. These charges are outside our control and subject to Meta's pricing and policies.
You agree not to use the Service to:
You must comply with all WhatsApp Business policies, including:
WhatsApp assigns quality ratings to phone numbers based on user feedback. Poor quality ratings can result in reduced messaging limits or account suspension. You are responsible for maintaining good quality ratings.
Template messages must be approved by WhatsApp before use. You are responsible for ensuring your templates comply with WhatsApp's template guidelines and policies.
The Service, including its design, features, code, content, and trademarks, is owned by ClungTech Solutions and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our explicit written permission.
You retain ownership of all content you upload, create, or transmit through the Service ("Your Content"). By using the Service, you grant us a limited, worldwide, non-exclusive license to use, store, and process Your Content solely to provide and improve the Service.
You are solely responsible for Your Content and warrant that:
Your use of the Service is also governed by our Privacy Policy. We process personal data in accordance with applicable data protection laws including GDPR and CCPA where applicable.
You are responsible for:
The Service integrates with third-party services including WhatsApp/Meta, payment processors, and analytics providers. Your use of these third-party services is subject to their respective terms and conditions. We are not responsible for third-party services or their availability.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAMPARKPRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless SamparkPro, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
These Terms remain in effect while you use the Service and until terminated by either party.
You may terminate your account at any time through your account settings or by contacting support. Termination takes effect at the end of your current billing period.
We may terminate or suspend your account immediately, without prior notice, if you violate these Terms or for any other reason at our sole discretion.
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any dispute arising from these Terms or the Service shall be resolved through:
You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SamparkPro regarding the Service.
We may modify these Terms at any time by posting updated Terms on our website. Material changes will be notified via email. Your continued use of the Service after changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or successor entity.
We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, or network failures.
You agree to comply with all applicable export and import laws and regulations when using the Service.
For questions about these Terms or the Service, please contact us:
By using SamparkPro, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement. If you do not agree with any part of these Terms, you must discontinue use of the Service immediately.
Our legal and support teams are available to help clarify any questions you may have about these Terms of Service.