Privacy Policy

1. Introduction

Welcome to SamparkPro ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API platform and related services (collectively, the "Service").

By accessing or using SamparkPro, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, phone number, company name, business address, and billing information when you register for an account.
• WhatsApp Business Account Data: Information related to your WhatsApp Business Account (WABA) connection, including phone numbers, business profile details, and API credentials.
• Contact Information: Customer contact details (names, phone numbers, email addresses, custom attributes) that you upload or create in your CRM.
• Communication Content: Messages, media files, templates, and other content you send or receive through our platform.
• Payment Information: Credit card details and billing information processed securely through our payment processors.
• Support Communications: Information you provide when contacting our customer support team.

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information:

• Usage Data: Information about how you use our Service, including features accessed, campaigns created, messages sent/received, and interaction patterns.
• Device Information: IP address, browser type and version, operating system, device identifiers, and other technical information.
• Log Data: Server logs including access times, pages viewed, error logs, and other diagnostic data.
• Cookies and Tracking: We use cookies and similar technologies to track activity and maintain sessions. See our Cookie Policy section below.

2.3 Information from Third Parties

• WhatsApp/Meta: Information received through WhatsApp Business API webhooks and OAuth flows.
• Payment Processors: Transaction confirmation and payment status from our payment service providers.
• Analytics Services: Aggregated analytics data from third-party analytics providers.

3. How We Use Your Information

We use the collected information for various purposes:

• Provide and Maintain Service: To operate, maintain, and improve our platform and deliver the features you request.
• Process Transactions: To process your payments and manage your subscription.
• Customer Support: To respond to your inquiries, provide technical support, and communicate with you about your account.
• Platform Optimization: To analyze usage patterns, improve performance, and develop new features.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, security vulnerabilities, and fraudulent activity.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing Communications: To send you updates, newsletters, and promotional materials (you can opt-out anytime).
• Personalization: To customize your experience and provide relevant content and features.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Cloud Hosting Providers: For infrastructure and data storage.
• Payment Processors: For payment processing and billing management.
• Email Service Providers: For sending transactional and marketing emails.
• Analytics Providers: For platform analytics and performance monitoring.
• Customer Support Tools: For managing support tickets and communications.

These providers are contractually obligated to maintain confidentiality and use data only for specified purposes.

4.2 WhatsApp/Meta

We integrate with WhatsApp Business API. Messages sent through our platform are processed by Meta in accordance with their policies. Please review WhatsApp Business Policy and Meta Privacy Policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmissions use SSL/TLS encryption. Sensitive data is encrypted at rest.
• Access Controls: Role-based access control (RBAC) ensures only authorized personnel can access specific data.
• Multi-Tenant Isolation: Each vendor's data is completely isolated in our multi-tenant architecture.
• Regular Backups: Automated backups ensure data recovery in case of system failures.
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities.
• Employee Training: Regular security training for our team members.
• Secure Authentication: Multi-guard authentication system with password hashing using bcrypt.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after account closure (typically 90 days) unless required by law.
• Message Data: Conversation history is retained according to your plan's retention period (typically 1-2 years).
• Contact Data: Retained until you delete it or close your account.
• Billing Records: Maintained for 7 years to comply with tax and accounting regulations.
• Log Data: Typically retained for 90 days for security and troubleshooting purposes.

You can request deletion of your data at any time by contacting us at privacy@samparkpro.com.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Portability: Request a copy of your data in a machine-readable format.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing of your personal information for certain purposes.
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
• Opt-Out: Unsubscribe from marketing communications using the link in our emails.

To exercise these rights, please contact us at privacy@samparkpro.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for platform functionality, authentication, and security.
• Performance Cookies: Help us understand how visitors interact with our platform.
• Functionality Cookies: Remember your preferences and settings.
• Analytics Cookies: Collect information about usage patterns to improve our Service.

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your personal data in compliance with the General Data Protection Regulation (GDPR):

• Legal Basis: We process data based on consent, contractual necessity, legal obligation, or legitimate interests.
• Data Protection Officer: You may contact our DPO at dpo@samparkpro.com.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.
• Data Transfers: We use Standard Contractual Clauses for data transfers outside the EEA.

14. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at privacy@samparkpro.com or call +91 821 065 4334.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@samparkpro.com
• Support: support@samparkpro.com
• Phone: +91 821 065 4334
• Address: ClungTech Solutions, Jaipur, Rajasthan, India
• Data Protection Officer: dpo@samparkpro.com

---